Seventy percent of smartphone users share pictures from their phone on a regular basis. That’s an amazing number, and one that small business owners can tap into in a myriad of ways.
If you have a physical location — a retail store, restaurant or office — then you should be creating photo opportunities that make it easy for your customers to take and share photos.
Using Visual Stimulation
Let’s look at an easy example — restaurants. Restaurants serve food, and the most important part of food preparation (after hygiene) is presentation. We see the food before we taste it. It stimulates us. So, for restaurants, having customers take pictures of their meals is an easy win. There are even mobile apps and social networks dedicated to those pictures – like Foodspotting.
The atmosphere and decor of the restaurant can provide great photo-sharing opportunities, too.
But what if you don’t serve food? What if you are a dentist or a law office or an accountant? What photo opportunities are you going to give your visitors?
Waiting rooms, after all, tend to all look the same — a few chairs, a side table with some magazines, maybe a plant in the corner and some framed prints on the wall. It says “blah” much more than it says take a photo and share it and tell your friends where you get your teeth, taxes, legal documents done.
This is where you need to get creative.
I spend a lot of time in vintage stores. I mainly go not to buy things but to photograph them. I love the curiosities that are always tucked away in a dusty corner of these stores, I love to find unique and unusual items, sometimes I even come home with a few of them. Vintage stores often make people stop and look twice. And many times, customers will pull out their smartphones and snap a picture to share with their networks.
Now if customers will do that in a vintage store because they see some oddity that they want to share, do you think they might do it when they see that curiosity in a setting like a waiting room? I’m pretty certain they would. Providing people with the opportunity to take and share fun images helps them increase their social capital, which is an important motivator for leveraging social media networks.
So visit a local vintage store, find some oddity that is either connected with your business or in fact has nothing to do with it, and put in the waiting room, reception area, restroom or some other part of your location that is likely to make customers do a double take. Then watch the photos start to appear and, of course, the mentions of your business.
What photos opportunities do you provide for your customers to make it easy and fun for them to share tidbits about your business?