Category: Customer Service

5 Ways to Inspire Trust in Your Small Business

Posted by Emily Suess | Aug 1, 2012 | Customer Service, Ethics |

Emily gives us five ways to win the trust of our customers, business partners and communities.

Stop Putting Up Barriers Between You and Customers

Posted by Simon Salt | Jul 12, 2012 | Customer Service |

Simon shares an recent experience as a customer that taught a very powerful lesson that all small business owners should learn.

Why Customers Want a Say (and Why You Should Let Them Have One)

Posted by Susan Guillory | Jun 5, 2012 | Customer Service, Marketing |

Guest author Susan Guillory tells us why customers will talk about our businesses, and how we can use that to our advantage.

The One Thing You Need to Develop Trust in Your Business

Posted by theguerrilla.agency | May 24, 2012 | Collaboration, Customer Service |

Alyssa tells us what one thing you need to do in order to develop trust in your small business relationships.

Bonfire Buzz: Superior Customer Service for Small Businesses

Posted by Small Business Bonfire | Apr 20, 2012 | Customer Service, Weekly Roundup |

As the owner of a small business you know excellent customer service must be at the forefront of...

How to Diffuse an Angry Customer in 8 Steps

Posted by Emily Suess | Apr 16, 2012 | Customer Service |

Emily shares eight basic principles that can be used in every “unhappy customer” situation.

Do Your Services Pass the Sniff Test?

Posted by Roberta Guise | Mar 28, 2012 | Customer Service, Development |

When was the last time you did a quality check in your small business? Roberta Guise tells us why an occasional sniff test is so important.

The Art of Simple Appreciation

Posted by Simon Salt | Feb 23, 2012 | Collaboration, Customer Service |

Simon tells us what a simple hand written note means for him, and how you can strengthen your business relationships by using them, too.

Should Small Businesses Be Held to Higher Customer Service Standards?

Posted by Emily Suess | Jan 16, 2012 | Customer Service |

What kind of customer service do you expect from small businesses (and what kind do you provide)? Emily shares her experience, and opens the floor for feedback.

7 Customer Service Tips for Small Business Owners

Posted by Emily Suess | Jan 4, 2012 | Business Growth, Customer Service |

Customer service is a part of the job for every small business owner. Review Emily’s seven tips to make sure your customer service process is up to par.

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